SMU SIDRA Survey Report 2020

Exhibit 4.1.3 Factors Influencing Choice of Dispute Resolution Mechanism The chart refers to the respondents who ranked the factor as one of their top three considerations when selecting a dispute resolution mechanism. Note: This question allows for multiple responses. The sum of the percentages may exceed 100% 4.1.3 In choosing a dispute resolution mechanism, respondents ranked enforceability (71%), neutrality/impartiality (56%), and cost (47%) as the top three most important considerations. This was followed by speed (39%), confidentiality and privacy (29%) and flexibility of process (17%). Fewest users ranked finality (14%) and transparency of process (14%) as among their top three considerations influencing their choice of a dispute resolution mechanism. All Users Enforceability Neutrality/Impartiality Cost Speed Confidentiality and privacy Flexibility of process Finality Transparency of process Others 71% 56% 47% 39% 29% 17% 14% 14% 5% SIDRA INTERNATIONAL DISPUTE RESOLUTION SURVEY 7