SMU SIDRA Survey Report 2020

4.2.9 In relation to impartiality and neutrality, satisfaction with international litigation (59%) ranks lower than that of arbitration (68%) and mediation (72%). This may stem from greater flexibility with regards to the choice of arbitrator and mediator in arbitration and mediation. 4.2.10 With respect to speed and cost, mediation enjoys more favorable reviews (68% of users were satisfied with the speed of mediation and 65% with its cost) as compared to litigation (speed 45%; cost 48%) and arbitration (speed 30%; cost 25%). 4.2.11 Taking a deeper dive into the issue of costs, the next graph shows the differentiated responses of Legal Users and Client Users in relation to costs as a factor in the selection of a dispute resolution mechanism. Comparing User Perspectives of Cost Exhibit 4.2.3 The chart refers to the respondents who rated the importance of costs in their choice of arbitration, mediation and litigation. The chart refers to the respondents who rated their satisfaction with costs in their choice of arbitration, mediation and litigation. Absolutely crucial Important Neither Not Important Irrelevant Very Satisfied Somewhat Satisfied Neither Somewhat Dissatisfied Not Satisfied LEGAL USERS LEGAL USERS LEGAL USERS 2.14 2.32 2.28 2.07 1.64 2.08 CLIENT USERS CLIENT USERS CLIENT USERS ARBITRATION COURTS MEDIATION 30% 41% 18% 7% 2%2% 25% 49% 23% 23% 43% 19% 9% 6% 21% 8% 5% 14% 3% 6% 44% 48% 8% 25% 41% 28% 50% LEGAL USERS LEGAL USERS LEGAL USERS 2.13 2.34 2.55 3.02 1.88 2.75 CLIENT USERS CLIENT USERS CLIENT USERS ARBITRATION LITIGATION MEDIATION 7% 41% 16% 30% 6% 14% 12% 5% 26% 42% 30% 32% 15% 19% 24% 4% 33% 14% 44% 11% 6% 44% 28% 12% 39% 8% 31% 4% 4% 2 % SIDRA INTERNATIONAL DISPUTE RESOLUTION SURVEY 11