SMU SIDRA Survey Report 2020

Exhibit 7.4.2 Usefulness of Technology in Mediation by Respondent User Profile Legal Users 32% 30% 28% 26% 23% 11% E-discovery/due diligence Predictive analytical tools Negotiation support or automated negotiation tools Others Analytics for appointment of mediator and/or counsel Platforms for the conduct of virtual/online hearings Client Users 48% 48% 44% 44% 40% 24% E-discovery/due diligence Predictive analytical tools Negotiation support or automated negotiation tools Others Analytics for appointment of mediator and/or counsel Platforms for the conduct of virtual/online hearings The charts refer to the respondents who said technology developments were “Extremely Useful” and “Useful” in Mediation. 7.4.3 A closer look at the respondent user profile reveals that Client Users were more likely to recognise specific technology as ‘extremely useful’ or ‘useful’ as compared to Legal Users. For example, 44% of Client Users (compared to 32% of Legal Users) rated analytics for appointment of mediator and/or counsel as ‘extremely useful’ or ‘useful’. Further, 40% of Client Users (compared to 30% of Legal Users) rated predictive analytical tools as ‘extremely useful’ or ‘useful’. These findings suggest that Client Users are ahead of Legal Users in recognizing the usefulness of technology in mediation process, showcasing progressive thinking on the part of Client Users. SIDRA INTERNATIONAL DISPUTE RESOLUTION SURVEY 59